Welcome to Pinnacle Mobile Phlebotomy, LLC (“Pinnacle,” “we,” “our,” or “us”). By scheduling or receiving services from Pinnacle, you (“Client,” “Patient,” or “you”) agree to the following Terms and Conditions. Please read carefully.

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1. Scope of Services

• Pinnacle Mobile Phlebotomy, LLC is responsible for the drawing, processing, handling, and transporting of laboratory specimens.

• Pinnacle does not collect any specimens without a valid physician’s order or a request from a laboratory.

• A valid laboratory script (lab order) must be submitted to Pinnacle prior to the scheduled appointment to ensure proper collection and avoid delays.

• Pinnacle is not authorized to provide medical advice, diagnosis, or treatment. Any questions regarding your health, test results, or treatment must be directed to your licensed healthcare provider.

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2. Laboratory Deliveries and Courier Services

• Pinnacle ensures the delivery of all collected samples to the appropriate laboratory.

• If a laboratory requires pickup by a third-party courier, Pinnacle is not responsible for delays caused by courier services, weather conditions, or any unforeseen issues that occur after the specimen has been delivered or picked up.

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3. Laboratory Errors

• Pinnacle is not responsible for any errors that occur at the laboratory.

• In the event of a laboratory error, Pinnacle will gladly recollect the sample at a discounted rate.

• If an error is made by Pinnacle during the collection, handling, or transport process, Pinnacle will recollect the specimen at no additional charge.

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4. Billing and Payment

• Payment for Pinnacle services is required prior to the scheduled appointment date.

• All billing questions or concerns regarding laboratory testing must be directed to your insurance company or the laboratory billing department.

• Pinnacle is independent from all laboratories, physician offices, and healthcare facilities.

• Pinnacle does not set laboratory testing prices and is not authorized to provide discounts for laboratory services.

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5. Client Responsibility

• Clients must provide valid physician orders or laboratory requests prior to specimen collection.

• Clients are responsible for ensuring the accuracy of their personal, insurance, and laboratory information at the time of service.

• Clients must not contact Pinnacle phlebotomists directly. All communication must go through Pinnacle’s official business phone number or email.

• Contacting a phlebotomist directly is strictly prohibited and is considered a violation of these Terms and Conditions. Such actions may result in immediate termination of services and could lead to legal action if deemed necessary.

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6. Limitation of Liability

• Pinnacle’s responsibility is limited strictly to the professional collection, processing, handling, and transportation of laboratory specimens.

• Pinnacle is not liable for any damages, claims, or consequences resulting from laboratory errors, courier delays, or medical outcomes related to laboratory results.

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7. Amendments

Pinnacle reserves the right to update or modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting the revised version on our website or otherwise providing notice to clients.

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8. Contact Information

For all scheduling, billing, or service-related inquiries, please contact:

Pinnacle Mobile Phlebotomy, LLC
27620 Farmington Rd., B2

Farmington Hills, MI 48334
(248)702-5551
info@thephlebotomist.net

 

Patient Privacy:

The Privacy and Security Act require health care providers and other covered entities to properly manage how patient information is obtained, maintained, and disclosed to keep patients PHI protected and secure. Under no circumstances will Pinnacle give out the client’s personal information to unauthorized personnel. All clients’ information is always kept personal and confidential.  Pinnacle Mobile Phlebotomy, LLC abides by all HIPAA regulations.

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Terms & Conditions
A Terms of Service is a legally binding agreement between a service provider and the user, delineating the rules and conditions for utilizing the service. It typically encompasses aspects such as user rights, responsibilities, and limitations of liability.

1. Introduction

Welcome to Pinnacle Mobile Phlebotomy, LLC. By accessing or using our services, including receiving SMS communications, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with these terms, please do not engage with our services.

2. Consent for SMS Communication

By providing your consent to receive SMS communications, you acknowledge and agree to receive text messages from Pinnacle Mobile Phlebotomy, LLC at the phone number you provide. Phone numbers collected with SMS consent, will not be sold, rented, or shared with third parties or affiliates for marketing purposes under any circumstances.

3. Types of SMS Communications

If you have consented to receive text messages, you may receive SMS communications related to the following:
Clients and Patients: Updates regarding your appointment, lab requests or other relevant information.
Conversational purposes:  Response to general questions regarding our services or your appointments.

4. Standard Messaging Disclosures

Message and data rates may apply. Standard messaging rates will be charged by your mobile service provider.
You can opt-out of receiving SMS messages at any time by texting "STOP" to the number from which you received the message.
For assistance, text "HELP" or visit our website www.thephlebotomist.net/terms-of-service and www.thephlebotomist.net/privacypolicy

5. Privacy

We respect your privacy and will only use the information you provide to communicate with you via SMS as outlined above. Your personal data will not be shared with third parties unless required by law or as necessary to deliver the requested service.

6. Modifications

We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page with an updated revision date. By continuing to engage with our services, you agree to be bound by any changes to these terms.

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